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HughesNet Installation
Standard professional installation is included with all HughesNet service plans. Once you've placed your order, a HughesNet-certified installer will contact you to schedule your installation. On that date, he will arrive with all of the equipment needed to get your HughesNet service connected. The Federal Communications Commission (FCC) requires that only trained professionals may install two-way satellite systems, like HughesNet.
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The best thing about installing HughesNet high-speed Internet service is that we do all of the work. Just like that, you're surfing the Internet at speeds like never before. |
| INCLUDED with Standard Installation |
NOT INCLUDED with Standard Installation |
Mount the dish to an approved structure at least five feet off the ground as required by FCC regulations, using HUGHES standard roof, and/or wall mounting brackets.
Mount to a one-story surface. |
Complex/custom installations that may result in additional fees.
Make sure you discuss any custom work with your installer before they begin the job. |
| Install a coaxial cable jack in the room where the HughesNet System will be located. |
Custom work including, but not limited to:
- Moldings or cosmetic hardware to help hide cables
- Non-penetrating roof, pole, or chimney mounts
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| Route two exterior RG-6 coaxial cables (each up to 100 feet in length) from the dish into the house, and to the coaxial cable jack. |
Installation of DIRECTV receivers and cables and/or complex connections to stereo/audio components. |
| Provide and install the hardware required to properly ground your HughesNet System. |
Removal and/or repair of previously mounted equipment (a signed Waiver of Liability must be included to perform this work). |
| Install the HughesNet modem and connect it to your PC. |
Mounting to a roof surface that exceeds one story in height
Verify receipt of satellite signal. |
Verify receipt of satellite signal.
Commission your HughesNet account. |
Non-penetrating roof mount, pole mount, or chimney mount. |
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Description |
Price |
Computer Networking (Varies based on complexity and number of computers) Not available with all installation companies. |
Per Quote |
Standard RG-6 cable (including pulling of cable) over 100 feet. |
$0.50/ft. |
Ground Wire in excess of 35 ft (includes labor to install). |
$1.00/ft. |
.74m Antenna Pole Mount (Schedule 40 pipe): Minimum of 5 feet above ground with 36-42 inches below ground set in concrete per FCC requirements. Includes up to 25 feet of soft ground trenching of cable. Conduit not included nor required. |
$125 |
Tall Pole mounts over 6 feet out of ground |
Per Quote |
Cable Trenching (per linear foot for earth trenching and backfill beyond 25 feet) |
$2.00/ft. |
Cable Trenching (asphalt or concrete) |
Per Quote |
Conduit (1/2-inch PVC) |
$1.00/ft. |
Interior Wall cable run |
$55.00/wall |
Non-Standard Installation Fees apply when additional labor and materials are required to complete an installation that exceeds the parameters of a standard installation as it is described above.
Standard Commercial/Small Business Installation
(includes those commerical locations 1-2 stories from the ground) |
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Installation Includes:
- Mounting the antenna to an outside wall using HNS standard tri-mast roof/wall mounting brackets, or on a rooftop using standard HNS non-penetrating mount, or a ground pole mount (9 ft. total length). All antennas must be mounted a minimum of 5 ft. off the ground and out of the reasonable reach of small children.
Note: Wall mounts must not be mounted to surfaces or building materials that cannot support the wall mount (for example, stucco, aluminum siding, or vinyl siding).
- Two exterior cable runs or one dual cable run of up to 150 feet of standard RG6 coaxial cable with one point of entry through an exterior wall to an interior wall; and the installation of a wall jack.
- Connecting ground wire from ground block to NEC approved bonding point.
- Installing and weather sealing appropriate cable bushing.
- Conducting a cross-polarization test of the HughesNet system to verify receipt of satellite signal on the installer laptop. When possible, the installer should use the customer's PC to confirm receipt of satellite signal.
- Demonstrating to customer that the system is working by surfing the Web and show customer their site ID and signal strength.
- Clean-up of any unnecessary materials from install site.
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| Non-Standard Installation |
- Installations with cable in excess of 150 feet from the HughesNet dish to the HughesNet receiver and/or requiring additional drops or hardware are classified as non-standard installs. Locations that fit this category are typically high-rise buildings and possibly located in cities such as New York, Chicago, San Francisco, etc.
If your installation is non-standard, please contact a HughesNet Channel Partner for Assistance.
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Onsite Maintenance Service
(For Small Office and Business Internet Service Plans Only) |
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HNS will provide onsite corrective maintenance for the HughesNet satellite terminals in accordance with the terms provided in this Agreement. HNS will restore Customer's malfunctioning Equipment to good working condition by performing the following corrective maintenance as required:
- Diagnostic testing to determine the existence and cause of the malfunction
- Removal and replacement of any malfunctioning field replaceable unit (“FRU”)
- Reorientation (re-pointing) of the antenna subsystem in the event of misalignment
- Repair or replacement of Equipment interconnecting cables
- Reloading initializing instructions and re-commissioning
- Verification of proper operation and completion of service report
- Notification to HughesNet Customer Care that Equipment has been restored to operational status
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| Onsite maintenance does not include any of the following services: |
- Maintenance, repair, or replacement of parts damaged or lost through catastrophe, accident, lightning, theft, misuse, fault, or negligence of the Reseller, or causes external to the Equipment, including, but not limited to, failure of, or faulty, electrical power or air conditioning, operator error, failure, or malfunction of data communication Equipment not provided to Customer by HNS, or from any cause other than intended and ordinary use.
- Changes, modifications, or alterations in or to the Equipment by anyone other than HNS or its Affiliates, subcontractors, and other agents, other than HNS-approved upgrades and configuration changes.
- De-installation, relocation, or removal of the Equipment or any accessories, attachments, or other devices.
Response Time and Service Coverage
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| Response Time and Service Coverage |
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Next-Day Service Coverage (9:00 am to 5:00 pm, local time, Monday through Friday, holidays excepted)
In the event of a problem, HughesNet Customer Care personnel will determine the problem and isolate the fault. Thereafter, the HughesNet Customer Care personnel will authorize field Service dispatch. Customer’s call shall be considered received the same day when received by HughesNet Customer Care between the hours of 8:00 am and 1:00 pm, local time at the remote site, Monday through Friday, holidays excluded. Calls shall be considered received the following business day if received by HughesNet Customer Care at any other time.
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Description |
Price |
Computer Networking (Varies based on complexity and number of computers) Not available with all installation companies. |
Per Quote |
Standard RG-6 cable (including pulling of cable) over 150 feet. |
$0.50/ft. |
Ground Wire in excess of 35 ft (includes labor to install). |
$1.00/ft. |
.98m Antenna Pole Mount (Schedule 80 pipe): Minimum of 5 feet above ground with 36-42 inches below ground set in concrete per FCC requirements. Includes up to 25 feet of soft ground trenching of cable. Conduit not included nor required. |
Included with .98m antenna Standard Installation |
Tall Pole mounts over 6 feet out of ground |
Per Quote |
Cable Trenching (per linear foot for earth trenching and backfill beyond 25 feet) |
$2.00/ft. |
Cable Trenching (asphalt or concrete) |
Per Quote |
Conduit (1/2-inch PVC) |
$1.00/ft. |
Interior Wall cable run |
$55.00/wall |
Non-Standard Installation Fees apply when additional labor and materials are required to complete an installation that exceeds the parameters of a standard installation as it is described above.
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